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Addon Microsoft Dynamics CRM to connect TAPI SIP SKYPE application

PowerCTI for VOIP allows the integration between VOIP (Skype, TAPI 2, TAPI 3, SIP)
and Microsoft Dynamics CRM.

DemoMate Tutorial:

PowerCTI_Place_Call

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Key features of PowerCTI are:
- Integration with Skype
- Integration with TAPI 2 and TAPI 3
- Integration with SIP
- PowerCTI Balloon
- History Calls
- Administration side to install the Call button
- Functioning with on-premise mode and IFD
- Inbound Calls
- Outbound Calls
- Management of Call Center - Telemarketing
- Certified for Windows 7

PRICE: € 100,00 per User

INTEGRATION WITH SKYPE
PowerCTI is fully integrated with Skype. PowerCTI allows the Microsoft Dynamics CRM user to call directly from CRM all the numbers using Skype libraries. PowerCTI is immediately integrated, and doesn’t require any configuration.


ADMINISTRATION SIDE OF PowerCTI
PowerCTI has a setup that should be installed on the Server. This setup allows the administrator of Microsoft Dynamics CRM to install the call button in the CRM. The administration is ready for all types of CRM installation: on-premise and IFD.
The administrator can also choose:
- The label text of the button
- Where to display the button
- In what CompanyID install the button (only in IFD mode)

INTEGRATION WITH TAPI 2 and TAPI 3
PowerCTI is integrated with all clients that use TAPI 2 and TAPI 3. PowerCTI has already been tested successfully on units:
- Cisco
- Avaya
- Ninja Client
- Alcatel OmniPCX Office
- Nortel BCM 50
- Siemens HiPath 3550 V5.0
- 3com VOIP system, SuperStack 3 NBX Network Telephony
- Televantage 6
- And many others

INTEGRATION WITH SIP
PowerCTI today is the first application in the world integrated perfectly with all clients VOIP that use SIP as a protocol.
PowerCTI was been tested with:
- Asterisk PBX
- Free Asterisk
- Trixbox
- And many others 

POWERCTI BALLOON
PowerCTI has a balloon integrated that allows to record the last 10 calls made from the client, and to create any activity within Microsoft Dynamics CRM.
By the Balloon you can:
- Create New Task
- Create New Account
- Create New Contacts
- Create New Leads
- Answer the calls and close them  

HISTORY CALLS
PowerCTI keeps detailed track on previous calls. This allows to analyze calling times and and quickly call back by selecting any previous phone call. Additionally, the history allows users to create contacts, account, phone call activities subsequently.

ADMINISTRATION SIDE OF PowerCTI
PowerCTI has a setup that should be installed on the Server. This setup allows the administrator of Microsoft Dynamics CRM to install the call button in the CRM. The administration is ready for all types of CRM installation: on-premise and IFD.
The administrator can also choose:
- The label text of the button
- Where to display the button
- In what CompanyID install the button (only in IFD mode)

POWERCTI AND THE INTEGRATION WITH MICROSOFT DYNAMICS CRM
PowerCTI is fully integrated with Microsoft Dynamics CRM both in on-premise mode, and in IFD mode.

Place a call from Microsoft Dynamics CRM

INBOUND CALLS
PowerCTI allows the operator to tap all the inbound calls received. For example, if you receive a call, PowerCTI searches the caller ID number (also the name of Skype user) inside the CRM, and once founded, it displays the window associated to the caller, otherwise it opens a new one.

OUTBOUND CALLS
PowerCTI allows the Microsoft Dynamics CRM user to make calls simply pressing the button in the CRM, without typing the phone number. This thanks to the integration of PowerCTI with all existing protocols VOIP that makes PowerCTI flexible for all type of companies.

CALL CENTER MANAGEMENT - TELEMARKETING
PowerCTI has been successfully tested and integrated with the Telemarketing addon developed by GrapeCity. PowerCTI becomes the perfect complement for all the small call centers that want to use Microsoft Dynamics CRM and PowerCTI to integrate the VOIP PBX. 
 
WORKS ON WINDOWS 7
PowerCTI works on Windows 7

For more information visit: http://www.poweraddon.com/





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