CRM Hosting

Born onlinecrm2011.com site devoted to lectures on the Microsoft Dynamics CRM

07/29/2010

Born http://www.crmonline2011.com the first Italian site dedicated entirely to training on Microsoft Dynamics CRM 4.0. On the website you find potrenno training videos for almost all areas of marketing, customer satisfaction, plug-in and much more. For more information write to the support using the form in the customer area.

PMI.it Interview with CEO Dr. SB Soft. Fulvio Giaccari

07/29/2010

The editors of PMI.it interview on "cloud computing" and "SaaS" CEO Fulvio Giaccari Dr. SB Soft. To read the full interview visit the website at pmi.it: http://www.pmi.it/software/articoli/7232/cloud-computing-sb-soft-e-il-crm-microsoft.html

Live Event of Luly 5, 2010 for the presentation of Microsoft Dynamics CRM

06/07/2010

Monday, July 5, 2010 at 15:30, Fulvio Giaccari, Product Manager EMEA, will be presented online LiveCRM.it in Italian language.

AGENDA
• DEMO:
- Overview Microsoft Dynamics CRM Live mode
- Reporting Wizard
- Budget Management
- From Lead qualification to Account
• Q & A - You have the word

Expected duration: 45 minutes

To register free click the link below:

https://www2.gotomeeting.com/register/600234067

The seats available are 100

For more information, please contact our Live support.

SB Soft releases the first application HCRM addon devoted to health care for the Microsoft Dynamics CRM

05/18/2010

From today's online website www.hcrm.it, the site dedicated to new software HCRM ® (Hospital Customer Relationship Management). The site contains information, powerpoint, case histories and much more.

For more information about HCRM product visit www.hcrm.it (italian language)

Microsoft Dynamics Live CRM Named a Leader in Customer Service Contact Centers 2010 Magic Quadrant

05/08/2010

Microsoft Corp. today announced that Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service Contact Centers. In this research report, Gartner Inc. looks primarily at the first layer: CRM business applications for customer service interactions.

Microsoft today is also introducing the Customer Care Accelerator for Microsoft Dynamics CRM. The new accelerator helps customer care and contact center organizations provide a consistent customer service experience by combining data elements from disparate applications such as mainframes, databases or Web sites for display in a single user interface. The quick ease of access to information helps agents provide efficient service, which in turn helps improve overall customer satisfaction; and, as a corollary benefit can help to preserve or increase profit margins. The core business scenarios supported by the Customer Care Accelerator include the following:

•	Integrated desktop enables the aggregation of information from diverse business applications into an integrated agent desktop, providing users with a 360-degree view of customer interactions. Customer service representatives have fast access to business-critical information to serve customers quickly and efficiently, which helps increase satisfaction and loyalty.
•	Desktop automation workflows minimize human error and streamline business processes, eliminating the need for contact center agents to re-enter the same data in multiple applications and helping to ensure a consistent customer service experience.
•	Computer telephony integration (CTI) is simplified for supplying caller screen pop-up information to agents. CTI makes it possible for the telephony system to connect to the CRM business application and give agents detailed customer information to help them better serve their customer.
•	Activity reporting gives contact center managers the ability to quickly access agent desktop transaction reporting, identify process bottlenecks, streamline processes and automate routine tasks to improve overall call center efficiencies.

As with all CRM Accelerators, the Customer Care Accelerator is available at no additional cost to current Microsoft Dynamics CRM customers and partners. Accelerators can be deployed as packaged extensions to Microsoft Dynamics CRM or, in the case of the Customer Care Accelerator, can be used to help develop new solutions, enabling organizations to customize Microsoft Dynamics CRM to meet their specific business needs.

“Leaders demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment. The development team has a clear vision of the implications of business rules, and the impact of social networking on customer service requirements,” writes Michael Maoz, vice president and distinguished analyst, Gartner Inc. “A characteristic of a leader is that clients look to the vendor for clues as to how to innovate in customer service. The vendor does not necessarily drive a customer toward vendor lock-in, but rather provides openness to an ecosystem. When asked, their clients reply that this product has affected the organization’s competitive position in their markets and helped lower costs. Leaders can demonstrate $50 million in sales to new customers during the past year.”¹

“Delivering a great customer experience is vital to building loyalty and business success,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “Microsoft Dynamics CRM delivers a powerful, yet affordable customer service solution to help businesses get a deep understanding of their customers, deliver high satisfaction and use outstanding service to generate new sales opportunities.”

Installed the Microsoft Dynamics CRM 4.0 Rollup 10 on LiveCRM servers

05/02/2010

On all servers are installed Microsoft Dynamics CRM rollup 10.
For further information visit the website:

http://support.microsoft.com/kb/979347

To download the rollup 10 to install on Microsoft OutLook:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=5da4d352-1d3f-4426-9c17-b256c30afdb9

For more information please contact our Live Support

Live Event of May 17, 2010 for the presentation of Microsoft Dynamics CRM Call Center

04/23/2010

Monday, April 19, 2010 at 15:30, Fulvio Giaccari, Product Manager EMEA, will be presented online LiveCRM.it in Italian language.

AGENDA
• DEMO:
- Overview Microsoft Dynamics CRM Live mode
- Telemarketing Addon
- Budget Management
- From Lead qualification to Account
• Q & A - You have the word

Expected duration: 45 minutes

To register free click the link below:

https://www2.gotomeeting.com/register/522934027

The seats available are 100

For more information, please contact our Live support.

LiveCRM present in Partner Guide Microsoft EMEA 2010

04/13/2010

LiveCRM was included in the Microsoft EMEA Partner Guide 2010

Live Event to show Microsoft Dynamics CRM

04/06/2010

Monday, April 19, 2010 at 15:30, Fulvio Giaccari, Product Manager EMEA, will be presented online LiveCRM.it in Italian.

AGENDA
• DEMO:
- Overview Microsoft Dynamics CRM Live mode
- Managing Code
- Forecast Report for the commercial
- From Lead qualification Account
• Q & A - You have the word

Expected duration: 45 minutes

To register free click the link below:

https://www2.gotomeeting.com/register/129994355

The seats available are 100

For more information, please contact support Live events

Microsoft release CTP3 for CRM5

03/29/2010

Selected testers are now able to access the latest development milestone of the next generation of Microsoft customer relationship management solutions. According to statistics released by the Redmond company, there are already over 400 select partners that have been tapped for the third Community Technology Preview program, of the next generation of Dynamics CRM. Codename “CRM5,” the future iteration of Dynamics CRM will be offered to customers in the second half of 2010, although the company did not reveal a specific GA deadline.

“With this next version, Microsoft is continuing to drive new levels of user productivity and collaboration, giving customers deep core CRM capabilities, low total cost of ownership, and fast and easy deployment options for their CRM applications,” Brad Wilson, general manager of Microsoft Dynamics CRM, said.

The promise from the Redmond company is that the Dynamics CRM Codename “CRM5” CTP3 program will be expanded in the coming months to include additional participants on top of the 400 partners already engaged in testing. With the latest CTP Build, Microsoft is focusing mainly on software developers that have an already established partner base of Microsoft Dynamics CRM. Essentially, the software giant is offering third-parties that have been leveraging Microsoft CRM as a platform the chance to start early development and testing, designed to make sure that their solutions will integrate seamlessly with the new release.

“We see Microsoft Dynamics CRM driving innovation and focus in the customer relationship management (CRM) marketplace. It continues to raise the bar on ease of use, and delivers real and measurable value to our customers,” Aziz Virani, executive vice president of the Avanade Technology Solutions Group, noted. “This next generation of the product provides us with more opportunities to create innovative solutions for our customers.”

After it will become generally available in the second half of this year, customers will be able to take advantage of Dynamics CRM Codename “CRM5” as not only an online service, but also as on-premise software. Microsoft plans to allow third-parties to also deliver partner-hosted offerings.

“The CTP software is available as on-premises software, as well as through pre-release versions of Microsoft Dynamics CRM Online running in datacenters in North America; Europe, the Middle East and Africa (EMEA); and Asia Pacific (APAC). The availability in international datacenters is in preparation for the global expansion of the Microsoft Dynamics CRM Online service beyond the U.S. and Canada today and into EMEA, APAC and Latin America,” the company said.

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Developer Team
LiveCRM.it
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RollUp 9 installed on LiveCRM Servers

03/09/2010

Microsoft has released Update Rollup 9 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Data Migration Manager, Microsoft Dynamics CRM 4.0 Language Pack, and Microsoft Dynamics CRM 4.0 E-mail Router.

For more information visit web site: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=5869f2b3-d1a0-4f71-8be3-fde6e8053a2e

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LiveCRM Support Team
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29 March 2010 Live Event in Italian Language

03/08/2010

Lunedì 29 Marzo 2010 alle ore 14:30, Fulvio Giaccari, Product Manager EMEA, terrà la presentazione on line di LiveCRM.it in Italiano.

AGENDA
• DEMO:
- Presentazione Microsoft Dynamics CRM in modalità Live
- Gestione delle Code
- Report Forecast per i responsabili commerciali
- Dal Lead alla qualificazione dell'account
• Q&A - A Voi la parola

Durata prevista: 60 minuti

Per registrarsi all'evento gratuito fate click sul link seguente:

https://www2.gotomeeting.com/register/366489051

I posti disponibili sono 100

Per maggiori informazioni potete contattare il supporto eventi Live.

RollUp 8 for Microsoft Dynamics CRM

03/06/2010

Microsoft has released Update Rollup 8 for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft Dynamics CRM Data Migration Manager, Microsoft Dynamics CRM 4.0 Language Pack, and Microsoft Dynamics CRM 4.0 E-mail Router.

For more information visit web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=C53B2916-6B93-4092-BDD3-A394C96CA000&displaylang=nl&displaylang=en

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LiveCRM Support Team
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Microsoft Dynamics CRM system and the advanced connectivity of the iPhone

02/17/2010

CWR Mobile CRM leverages the power of the Microsoft Dynamics CRM system and the advanced connectivity of the iPhone as a smart client application for field sales and service people. For more information contact our sales rappresentative.

Microsoft Study Reveals Small and Midsize Businesses Using Hosted Services Have Better Financial Performance

02/09/2010

Microsoft Corp. today released its global SMB IT and Hosted IT Index 2010,¹ which investigates how small and midsize businesses (SMBs) across multiple segments fared during the recession and how they use technology. The research finds that businesses that value IT as an enabler for better business productivity and effectiveness and those that use hosted services performed better fiscally than those that do not.

IT Critical to Revenue Growth

Despite the global recession, more SMBs surveyed in 2010 reported an increase in revenue than in 2008. Those that reported growth view IT as critical to their business success.

•	In the past 12 months, 52 percent of SMBs reported an increase in revenue, up from 39 percent in 2008.²
•	Increasing 20 points since 2008, 55 percent of SMBs view IT as critical to their business.
•	Of the SMBs that view IT as critical, 60 percent saw revenues grow over the past 12 months. In contrast, among SMBs that stated IT is not important, less than 29 percent saw revenue increase.³

SMBs Moving Toward Cloud Computing

The 2010 index indicates SMBs are beginning to see the benefits of cloud computing; more than 40 percent of the respondents that use hosted or cloud technology reported revenue rises of 30 percent or more compared with 90 percent of respondents not using hosted technology that saw decreases in revenue. The advantages of hosted or cloud technology are viewed as reduced cost and IT management and maintenance, as well as increased business value, productivity and competitiveness.

Awareness of hosted services is increasing with 65 percent of SMBs using hosted software to some extent, while 73 percent of the remainder have considered it, compared with only 44 percent in the 2008 Index.

SMBs are beginning to understand the value of “renting” IT as a service — 36 percent said a pay-as-you-go model would be attractive.

Cloud computing has become a watchword for the IT industry as software and services such as e-mail, Web sites and e-commerce are increasingly available in an on-premises, off-premises or hybrid model depending on business need.

“Over the last five years, we have seen nearly 40 percent growth in usage of hosted services,” said Michael Korbacher, director of EMEA Software plus Services in the Communications Sector at Microsoft. “Using pay-as-you-go cloud technologies, small and midsize businesses can now afford and easily have access to enterprise-class, secure services across any platform.”

For more information visit web site: http://www.microsoft.com/presspass/press/2010/feb10/02-03TechCriticalPR.mspx?rss_fdn=Press+Releases

LiveCRM and Customaze become partner

01/31/2010

LiveCRM and Customaze become partner. Now it's possible to buy from LiveCRM e-commerce all Customaze's products. For more information you can write to our sales rappresentatives.

CRM Magazine the first italian Magazine dedicated to CRM

01/30/2010

CRM Magazine the first italian magazine dedicated to CRM

Live Italian event to show Microsoft Dynamics CRM

01/14/2010

This event is in Italian Language

RollUp 8 for Microsoft Dynamics CRM

01/08/2010

Friday 8 2010 at 8:00 PM LiveCRM staff install Microsoft DYnamics CRM RollUp 8 to all Microsoft Dynamics CRM Live Servers. Server remain shut-down for 1h. Remember to install RollUp 8 into yours Microsoft Dynamics CRM plugin for OutLook.

Click here to download rollup 8

LiveCRM
Staff Support

Integration Portal to CRM

01/03/2010

The Portal Integration Accelerator easily connects Microsoft Dynamics CRM to an organization’s Web experience. This release builds on the eService portal engine and expands to allow customers to configure and expose any CRM entity to an external facing portal.

The installation package contains all source code, documentation and a step-by-step installation video

Live Event to show demo Microsoft Dynamics CRM

12/23/2009

This LiveDemo it's only in Italian Language

to join meeting: https://www.livemeeting.com/lrs/8001569629/Registration.aspx?PageName=f0n5549j62bsl0ng

Meeting title: Presentazione LiveCRM
Meeting time: 1/11/2010 2:30 PM (CET)

Marry Christmas and Happy 2010

12/23/2009

Lan Example with PowerCTI

12/03/2009

LiveCRM and PowerAddon create an example of LAN with PowerCTI and Cisco Appliance.

Example: http://corporate.sbsoft.it/livecti/default.html

If you are a supplier of VOIP Appliance, contact us to test your appliance with PowerCTI.

LiveCRM install Microsoft Dynamics CRM rollup7

11/09/2009

The issues that are resolved in Update Rollup 7 for Microsoft Dynamics CRM 4.0

Update Rollup 7 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollup 1, in Update Rollup 2, in Update Rollup 3, in Update Rollup 4, in Update Rollup 5, and in Update Rollup 6.

For more information about Update Rollup 1 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:

952858 Update Rollup 1 is available for Microsoft Dynamics CRM 4.0

For more information about Update Rollup 2 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:

959419 Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 3 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:

961768 Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 4 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:

968176 Update Rollup 4 is available for Microsoft Dynamics CRM 4.0

For more information about Update Rollup 5 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:

970141 about Update Rollup 5 and about the issues that it resolves

For more information about Update Rollup 6 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:

970148 Update Rollup 6 is available for Microsoft Dynamics CRM 4.

Microsoft Dynamics CRM Social Networking Accelerator

10/23/2009

The Social Networking Accelerator allows business professionals to monitor and analyze customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This accelerator delivers integration with Twitter; other networks will be introduced in future releases.

LiveCRM and TenDigits become partner

10/19/2009

LiveCRM and TenDigits become partner to sell BlackBerry addon for Microsoft Dynamics CRM in SaaS model. For more information contact our LiveCRM Support Team . For more information look our Microsoft Dynamics CRM addon BleckBerry Product Page.

LiveCRM the first online crm service provider

09/25/2009

LiveCRM become the first online service for microsoft dynamics crm.

Import your Outlook contacts into Microsoft Dynamics CRM

09/07/2009

You can bulk import data from auxiliary sources, such as Microsoft Office Outlook contacts into Microsoft Dynamics CRM.

To import Outlook contacts into Microsoft Dynamics CRM, you must first export your Outlook contacts to a comma-separated values (CSV) file format. You can use the Import and Export Wizard in Outlook to quickly prepare contacts for import into Microsoft Dynamics CRM in this format.

In this article, the following contact attributes will be exported from Outlook and then imported into Microsoft Dynamics CRM:

First Name, Middle Name, Last Name, Job Title
Business Street 1, Business City, Business State, Business Postal Code, Business Country
Business Phone, Mobile Phone, E-mail Address

For more information visit the KB from Microsoft

I have a contract with Salesforce.com, it's possible to import all data?

09/03/2009

Yes, it's possible to import all data from Salesforce.com into Microsoft Dynamics CRM 4.0. To import all data you must use Microsoft Dyanmics CRM Data Migration Manager 4.0 (with last rollup). Download Data Migration tool click here.

LiveCRM install Rollup 6 for Microsoft Dynamics CRM 4.0

08/31/2009

LiveCRM Support Team have installed new Microsoft Dynamics CRM 4.0 Rollup 6.
For more information about this update, you can contact Support team by Control Pannel or visit Microsoft Web Site.

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Support Team
LiveCRM.it
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LiveCRM use Hyper-V to virtualize all servers

08/30/2009

LiveCRM offers into his Data Center, the virtualization capabilities made from Hyper-V.
This is the first European Data Center certified by Microsoft to use the power of Microsoft Virtualization.
For more information about our Data Center write to us

Press Release staff

LiveCRM and PowerAddon are Partner

08/24/2009

LiveCRM and PowerAddon are Partner.

it's possible to buy all LiveCRM package with PowerAddon product. For more information you can visit this web site: http://www.poweraddon.com . For more information about price list: http://www.livecrm.it/hosting-dynamics-crm-pricing.aspx

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LiveCRM Partner Staff
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LiveCRM and C360 are Partner

07/27/2009

LiveCRM and C360 are Partner.

it's possible to buy all LiveCRM package with C360 addon. For more information you can visit this web site: http://www.c360.com/Products.aspx . For more information about price list: http://www.livecrm.it/hosting-dynamics-crm-pricing.aspx

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LiveCRM Partner Staff
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Update Rollup 5 for Microsoft Dynamics CRM 4.0 is available

07/05/2009

LiveCRM Support Team test the new RollUp 5 for Microsoft Dynamics 4.0. For more information write to our support team. Inf you want to read the KB from microsoft click here.

Hotfixes and updates that were released as individual fixes

Update Rollup 5 for Microsoft Dynamics CRM 4.0 contains the following hotfixes and updates that were released as individual fixes:

957720 (http://support.microsoft.com/kb/957720/ ) Some records in the offline database are lost after you ignore a problems that occurs when you go online in Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook with Offline Access
959072 (http://support.microsoft.com/kb/959072/ ) An entity form loads slowly after you add many fields of several different attribute types in Microsoft Dynamics CRM 4.0
956526 (http://support.microsoft.com/kb/956526/ ) When you create a campaign or a quick campaign to generate an e-mail activity by using the “Assign to a queue” option, the sender is set incorrectly as owner of a bulk operation job in Microsoft Dynamics CRM 4.0
971758 (http://support.microsoft.com/kb/971758/ ) An unexpected error message occurs even though you change the customer opportunity role from a duplicate role to a unique role in Microsoft Dynamics CRM 4.0
971356 (http://support.microsoft.com/kb/971356/ ) Error message if the "OnChange()" event is enabled for a lookup field in a entity form and if this field is changed after a "Duplicates detected" message occurs in Microsoft Dynamics CRM 4.0: "Stack overflow at line: 0"
971082 (http://support.microsoft.com/kb/971082/ ) You cannot remove data from a field in a duplicate record in Microsoft Dynamics CRM 4.0
972150 (http://support.microsoft.com/kb/972150/ ) Properties of the Microsoft Dynamics CRM 4.0 E-mail Router unexpectedly return to their default settings
972482 (http://support.microsoft.com/kb/972482/ ) An error message occurs when you track an appointment, and the "ExchangeEntryID" property is longer than 512 characters in Microsoft Dynamics CRM client for Outlook
971355 (http://support.microsoft.com/kb/971355/ ) Additional line feeds are created unexpectedly in e-mail messages that are created by a workflow in Microsoft Dynamics CRM 4.0
971353 (http://support.microsoft.com/kb/971353/ ) Error message when you create multiple users at the same time by using the Service.Create(user) method in Microsoft Dynamics CRM 4.0: "Cannot insert duplicate key"
971354 (http://support.microsoft.com/kb/971354/ ) Microsoft Outlook crashes when you enable the "Track in CRM" feature for a delegate contact after you install Update Rollup 4 for Microsoft Dynamics CRM 4.0
972501 (http://support.microsoft.com/kb/972501/ ) The Microsoft Dynamics CRM 4.0 client for Outlook does not load the toolbar

LiveCRM Support Team

LiveCRM is ready for Analytics R2

07/01/2009

LiveCRM is ready for Microsoft Accelerator R2

Microsoft recently released the Analytics Accelerator R2 for Microsoft Dynamics CRM 4.0. This version adds reporting for SQL Server 2008, as well as enhancements to the older SQL 2005 reports.

Analytics R2 Accelerator - Sales Manager Dashboard Report

The future R3 version will add cubes, data mining applications, PerformancePoint scorecards and other great analytical tools. Ask to our support to know all new features implemented into LiveCRM.it

New Enterprise Benchmark - 50K Concurrent Users on Microsoft Dynamics CRM

06/13/2009

Microsoft and Intel Demonstrate New Levels of Power, Price and Performance With CRM Scalability Benchmark

Enterprise-class scalability with reduced costs and environmental impact for on-premise and on-demand Microsoft Dynamics CRM deployments.

REDMOND, Wash. — June 3, 2009 — Microsoft and Intel Corporation announced performance results today for Microsoft Dynamics CRM that set new enterprise standards for scalability, cost and environmental sustainability. Through a combination of enterprise-class software and the latest Intel^® Xeon^® processor 5500 series, which can reduce server power consumption by up to 30 percent, Microsoft Dynamics CRM 4.0 scaled to more than 50,000 concurrent users over a high-volume workload — while experiencing subsecond response times.

“Our business strategy is to make CRM technology that is simple, flexible and affordable for companies of all sizes,” said Brad Wilson, general manager of Microsoft Dynamics CRM. “In this benchmark, we’ve proved that Microsoft Dynamics CRM can handle extreme workloads with minimal investment in hardware and a reduced impact to the environment. We’re once again redefining the price-to-value equation in the CRM market, across all deployment models.”

By comparison, an October 2008 performance test for Oracle Siebel Release 8.0 (1) scaled to 14,000 users and 1.6 million daily transactions leveraging Sun hardware that cost more than $150,000. The Microsoft Dynamics CRM benchmark scaled to more than 50,000 users and more than 2.9 million daily transactions — all from hardware that costs less than $35,000 (2), or $0.70 per user. In this comparison, Microsoft Dynamics CRM drove three and a half times more users and almost two times more transactions — while reducing hardware costs nearly 80 percent.

“Intel and Microsoft engineers worked together to optimize Microsoft Dynamics CRM for new Intel^® Xeon^® processor 5500 series-based servers with intelligent server technology capabilities and Intel Solid State Drives (SSDs),” said Boyd Davis, general manager, Intel Server Platforms Group. “This collaboration led to exceptional economic scalability and responsiveness results, which can enable companies of all sizes to deploy enterprise-class business solutions at a fraction of what these kinds of solutions have traditionally cost.”

Detailed performance tests and production runs were completed on Microsoft Windows Server 2008 and Microsoft SQL Server 2008 for 50,000 concurrent users, 5,000 concurrent users, 2,500 concurrent users, and 1,000 concurrent users.

RullUp 4 Update

06/06/2009

Update Microsoft Dynamics CRM 4.0 RollUp 4
Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available. This article describes the hotfixes and the updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0.
http://support.microsoft.com/kb/968176/en-us

Press Release from LiveCRM and Microsoft

05/31/2009

LIVECRM.IT: THE FIRST EUROPEAN SAAS PROVIDER TO RENT MICROSOFT DYNAMICS CRM 4.0
SB Soft S.r.l. makes available its server for the host of the powerful Microsoft ® software CRM

For the first time in Italy and Europe, CRM 4.0 is sold via Hosting by SB Soft Srl, which, in collaboration with Microsoft ® allows companies to rent the CRM 4.0 accessible via the website www.livecrm.it
All the power of the world's leader software for customer management can be rented for a price that starts at € 25.00 + vat per month. In addition, companies have the opportunity to choose among a range of solutions listed in the site, or use it for free for 30 days before buying it.
SB Soft S.r.l. has also among its priorities an agreement with Poste Italiane to enrich the software of a component for sending telegrams and assured mail directly by the software.
Microsoft Italy has expressed great satisfaction for this project because now all the companies, in this moment of economic uncertainty, have the opportunity to approach to the platform without excessive initial investments for the improvement of their operational capabilities and sales force.
Microsoft Dynamics CRM 4.0 is an application for managing customer relationships, integrated, designed for businesses of any kind. The native integration with Microsoft Outlook allows people to access easily the system, while the user interface similar to Outlook reduces training costs. In particular, Microsoft Dynamics CRM enables the sales staff of a company to manage the information of customers or prospects in a more efficient, spending less time in administrative activities and more time in business.
For more information on the product link to the website or call www.livecrm.it

“I am delighted that a company like SB Soft has chosen to offer the Dynamics CRM in hosting mode – says Giovanni Stifano, Manager Microsoft Dynamics Italy – because this new distribution channel has proven to be a winning approach for the company that are using it. “We have had not only a sensible reduction in start-up time and costs, but also in monthly running costs together with a much lower investment risk”.

Payment online is activated

05/20/2009

TodFrom today it's possible to buy all LiveCRM product with Credit Card. The gateway is provided by MPS and is protected by service "Verified by VISA"

Microsoft Dynamics CRM Positioned as a Leader in Customer Service Contact Centers 2009 Magic Quadrant

05/16/2009

Microsoft Dynamics CRM Positioned as a Leader in Customer Service Contact Centers 2009 Magic Quadrant

Evaluation based on completeness of vision and ability to execute.

REDMOND, Wash. — April 29, 2009 — Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the Gartner Inc. CRM Customer Service Contact Centers 2009 Magic Quadrant, a research report that looks at contact center desktop software for customer service and support that is best suited for different economic situations.

“As a result of the economic slowdown, business leaders are focusing on the central role of customer service to simultaneously lower costs and build customer loyalty,” said Michael Maoz, vice president and distinguished analyst, Gartner Inc. “The loss of a profitable customer, or a potentially profitable customer, is expensive and preventable. The contact center, which integrates and synchronizes post-sales customer interactions, is the most critical flash point for the customer relationship.”¹

“Business leaders are being challenged to drive higher customer satisfaction and retention while their budgets are under pressure,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “Microsoft Dynamics CRM delivers powerful customer service solutions through either on-premises or on-demand deployments, enabling more choice and flexibility for our customers and partners with a rapid time to value.”

Examples of customers using Microsoft Dynamics CRM in their customer service operations include the following:

Vodafone Iceland realized business value by integrating 18 back-office and 14 customer systems that resulted in a 95 percent first-call resolution rate and a $21 million increase in sales. (http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002013)

VVAA created a seamless customer experience across multiple touch points, improved claim processing times by 20 percent and reduced overhead by 5 percent. (http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000002972)

Mitsubishi Caterpillar Forklift Europe improved customer service by automating several manual service processes to fill orders more quickly and accurately and improve management’s visibility into service and sales details. (http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000001415)

The Pennsylvania Office of the Attorney General improved constituent service while driving increased operational efficiencies and regulatory reporting via streamlined data management. (http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000001142)

Adopting the company to SaaS model

04/25/2009

An article about to adopt the SaaS CRM into the company.

Read the article about SaaS

LiveCRM install the Analytics Accelerator R1

04/24/2009

The Analytics Accelerator for Microsoft Dynamics CRM 4.0 is comprised of a set of templates, sample code, documentation, and tools that enable Microsoft partners and customers to leverage several Microsoft Business Intelligence products including Microsoft SQL ServerTM 2005, SQL ServerTM 2008, Microsoft SharePoint®, Microsoft PerformancePoint® and Microsoft Office Excel® to deliver tailored business analytics solutions for Microsoft Dynamics CRM 4.0. It is important to stress that many of the elements delivered with the Analytics Accelerator for Microsoft Dynamics CRM 4.0 do not require any additional software license investment as you already have an these products as part of your Microsoft Dynamics CRM 4.0 deployment! You already have Microsoft SQL Server and typically you will have Microsoft Office 2003 or 2007 and can therefore take advantage of the dashboard reports as well as many of the SQL Server Analysis Services (SSAS) elements. It has been a key objective of the Analytics Accelerator to deliver business insight value without the need for additional software license investment, however, should you have invested in products like Microsoft Office SharePoint Server (MOSS) or Microsoft Office PerformancePoint Server then there will be additional capabilities you can utilize within this accelerator.

LiveCRM.it start the demo test for 7 days

04/23/2009

LiveCRM.it start a new service for all customer: test for 7 days the Microsoft Dynamics CRM 4.0

Start the SSL service

04/21/2009

LiveCRM.it start a new service for all customer to protect all data by SSL certificate. Ask today to activate your SSL.

LiveCRM.it goes LIVE - Check the hosting offer on-line

04/01/2009

SB Soft launches Live CRM - hosting services

03/13/2009